All products under Optimum brand are subject to the strictest safety and quality controls. On selected machines and machine components we therefore give a guarantee on the function. These products can be recognised by a guarantee note in the article description and/or in the description of the scope of delivery. The following guarantee regulations define the scope, duration, guarantor and assertion of the guarantee. Your statutory warranty rights against your seller for defects remain unaffected by this guarantee, can be claimed at no charge and are not restricted by this guarantee. This applies irrespective of whether a guarantee case exists and whether the guarantee is claimed. This guarantee is an additional service for the product you have purchased, which is not legally required and is granted by us on a voluntary basis.
Optimum Maschinen Germany GmbH
2. Beginning, duration and territorial scope of the guarantee
The guarantee period of 2 years or 5 years or 10 years or without time limit begins on the day of the first purchase of the new product by the end user. Please verify the date of purchase by presenting the original sales receipt. This must be made available when the guarantee claims are asserted and within the guarantee period. Otherwise guarantee claims are excluded.
The guarantee is valid throughout the world.
3. Procedure for assertion of the warranty
You can claim material and/or manufacturing defects occurring within the guarantee period from the service centre of our service provider for guarantee processing in text form. With the assertion, the presentation of the original sales receipt (see item 2.) within the guarantee period is required. Assertion of guarantee claims and/or the presentation of the original sales receipt after the guarantee period has expired exclude guarantee claims completely.
You can reach the Service Center of our service provider for guarantee processing under the following contact data:
ssc e.K. Stürmer Service Center
Phone number: +49 (0) 951 96 555 – 0
4. Scope and content of the guarantee:
a) The guarantee is limited to material and/or manufacturing defects.
b) Material and/or manufacturing defects occurring within the guarantee period will be eliminated by us at our discretion either by repair or by replacement / exchange.
c) Within the scope of the guarantee work (repair or exchange, item 4.a.), we will provide only the spare parts necessary for this purpose free of charge. However, we do not take over the transport and installation costs, nor the work and additional services necessary to fulfil your guarantee claim, nor any other costs arising in connection with the claim under this guarantee.
d) Replaced parts become the property of Optimum Maschinen GmbH.
e) The execution of guarantee services neither leads to an extension of the guarantee period nor does the guarantee period begin anew.
f) The guarantee is only granted once for each product. If we have provided guarantee services once for a device, the guarantee expires even if a further guarantee case should occur within the guarantee period.
g) For the duration of guarantee services, no substitutional devices will be provided or no costs will be assumed for them.
h) No further guarantee entitlements shall exist.
5. Condition for guarantee claims
a) This guarantee is limited to Optimum products purchased through one of our trading partners or directly from us, as we can identify by the serial number. Regardless of the existence of a guarantee case, you can ask our service centre whether the product you have purchased is covered by this guarantee.
b) Excluded from the guarantee are improper use or inappropriate use such as overloading of the machine or use of non-approved and unsuitable tools, use of force, damage caused by external influences or by foreign objects, e.g. dust, swarf or stones, damage caused by non-compliance with the operating instructions, e.g. connection to an incorrect voltage or type of current, non-compliance with the assembly instructions, modifications and additions carried out by the customer himself and normal wear and tear.
c) Also excluded from the guarantee are partially or completely dismantled machines and machine tools.
d) Guarantee repairs may only be carried out by authorised partners who are solely named by the guarantee provider.
e) The guarantee is bound to the end customer of the new machine and is not transferable.
6. Limitation of liability
Fault-based claims against us, regardless of the legal basis, are limited to intention and gross negligence, unless they are due to injury to life and limb. The amount of these claims is limited to the foreseeable damage.
7. Place of performance
Insofar as the warranty claims are not asserted by a consumer, 96103 Hallstadt is agreed as the place of performance and jurisdiction for claims arising from this guarantee commitment.